# Housing for people living with HIV or AIDS

Source: https://www.qaravan.org/resources/housing/hiv-housing/

How the City's HASA program helps people with HIV or AIDS get emergency housing, supportive housing or rent help.

The HIV/AIDS Services Administration (HASA) is part of the City's Human Resources Administration (HRA). Each client gets a caseworker. HASA helps with housing and with applications for Medicaid, food benefits, Cash Assistance and home care, and gives referrals for mental health and substance use treatment.

HASA is for New York City residents with an HIV or AIDS diagnosis and an eligible immigration status. The Community Service Society chart lists qualified non-citizens (such as green card holders, refugees and people granted asylum) and people with PRUCOL (immigrants allowed to stay without a green card). Ask ServiceLine whether your status qualifies.

## Start here

- With an HIV or AIDS diagnosis, go to HASA ServiceLine in person at 400 Eighth Avenue, 2nd floor; documents can also be sent to ServiceLine@hra.nyc.gov.
- If you are homeless and newly accepted by HASA, you can ask ServiceLine for emergency housing the same day.
- Do not leave your apartment before talking to your HASA caseworker: HASA decides with you what type of housing fits.

## Who qualifies and how to apply, step by step

1. Check that you qualify You need a diagnosis, at any time, of HIV illness or AIDS as defined by the Centers for Disease Control and Prevention (CDC). HASA says case management is open to every New York City resident with that diagnosis. Since August 29, 2016 you do not need HIV symptoms to be admitted.
2. Check your immigration status The Community Service Society chart (May 2026) says HASA accepts qualified non-citizens, people who are PRUCOL for Cash Assistance (Safety Net Assistance) and people who are PRUCOL for State-funded Medicaid. The State counts asylum applicants as PRUCOL for Cash Assistance.
3. Contact ServiceLine ServiceLine is the single entry point for applications, information and referrals. Medical and service organizations usually refer people, but you can come on your own: 400 Eighth Avenue, 2nd floor, New York, NY 10001. Documents are accepted in person, by mail or at ServiceLine@hra.nyc.gov.
4. Submit one of the forms Start with any one of these: the General Request for Program Admission, the Medical Request for Homecare, or a Social Security application for an adult or a child.
5. If you are homeless, ask for housing the same day Newly accepted HASA clients who are homeless can ask for a same-day placement at ServiceLine, 400 Eighth Avenue. Emergency housing is temporary.
6. Meet your caseworker Your caseworker works with you on an ongoing basis, at one of the HASA centers in each borough. Caseworkers are assigned in rotation; you can ask for a different one for good cause.
7. Bring an advocate if you want You can bring an advocate to your appointments. The advocate checks in at reception, and you sign a HIPAA release form and give HASA written permission to discuss your case with them.

## Types of HASA housing

HASA housing, from the HRA FAQ (June 2026)

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## What you pay and how the rent is set

1. Know the income rule Total household income must be below 200% of the federal poverty level. Also, after your rent share you must have less left than the State's level of need ($376 a month for one person in June 2026): then you get rental assistance and possibly Cash Assistance.
2. Know your rent share If you live in private-market housing and have any income other than Cash Assistance, you pay 30% of gross household income. HASA pays the rest directly to the landlord.
3. Ask about the Earned Income Disregard If you get Cash Assistance and start a job, 100% of your earnings are disregarded for the first six months (once in a lifetime), then 65% (the figure can change every June 1). Unearned income such as Supplemental Security Income (SSI) or veterans' benefits is not disregarded.
4. Do not count on the rent guidelines The rent HASA approves depends on who is in your household, and the number of bedrooms on their relationship, age, gender and other factors. The guidelines are not a promise and can change. It is not CityFHEPS or a voucher program.

## While you are in HASA housing

1. Expect home visits At least once a month for families with a child under 5 and for everyone in emergency housing until permanent housing is found; every three months for most others. If you cannot be home, tell your caseworker in advance and reschedule.
2. Talk to your caseworker before you move out Do not abandon your apartment before you talk to your caseworker. If you are homeless or in documented danger to your life, health or safety, HASA can place you in temporary housing while you look for a new apartment.
3. Ask for your Tenant's Notice of Rights A New York City law (Local Law 15 of 2022, Administrative Code 21-149) requires supportive housing providers with City contracts to give you a Tenant's Notice of Rights at the interview, at move-in, at each renewal and on request. It is available in Russian. If you did not get it, tell your caseworker, or email a complaint to the Health Department at SHTNR@health.nyc.gov; your name stays confidential.
4. Close your case only in writing If you no longer want to be in HASA, tell your caseworker, and you will be asked to fill out a Statement of Non-Participation.

## Offices and organizations

- HASA ServiceLine (HIV/AIDS Services Administration) Asylum applicants With a work permit (EAD) Granted asylum Green card Free HASA's single entry point for applications, information and referrals. You need a diagnosis, at any time, of HIV illness or AIDS. Newly accepted clients who are homeless can ask for same-day emergency housing here. The line's menu has Russian, and staff bring in a free interpreter. [718-557-1399](tel:7185571399) (DSS OneNumber) [nyc.gov](https://www.nyc.gov/site/hra/help/hiv-aids-services.page) 400 Eighth Avenue, 2nd floor, New York, NY 10001 Mon–Fri 9 am–5 pm
- HASA Frequently Asked Questions, in Russian Any status Free HRA's FAQ on benefits, case management, home visits and housing, in Russian and other languages (June 2026). [nyc.gov](https://www.nyc.gov/assets/hra/HASA/SPSVC-18-R.pdf)
- Housing Works Any status Free A nonprofit that builds and operates supportive and affordable housing for homeless New Yorkers, including people living with HIV or AIDS, transgender people living with HIV and migrant families. Supportive housing places mostly come through government referrals; affordable housing goes through NYC Housing Connect and NYS Housing Search. [housingworks.org](https://www.housingworks.org/housing/locations)
- Complaints about a supportive housing provider Any status Free If a supportive housing provider did not give you the Tenant's Notice of Rights, email a complaint to the Health Department at SHTNR@health.nyc.gov or file it through [311](tel:311). The City must investigate, and your identity is never made public. [nyc.gov](https://www.nyc.gov/site/doh/health/health-topics/housing-services-supportive-housing.page)
- NYC Commission on Human Rights (CCHR) Any status Free A landlord or broker cannot refuse you because you pay with CityFHEPS. Housing discrimination because of immigration status, gender identity or sexual orientation is illegal in New York City. Report it to the City's human rights commission online at [nyc.gov/reportdiscrimination](https://nyc.gov/reportdiscrimination). [nyc.gov](https://www.nyc.gov/site/cchr/about/contact-us.page)

## Glossary: definitions of special terms and abbreviations

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This is general information, not legal advice: QARAVAN has no lawyers. QARAVAN does not help anyone enter the US and cannot arrange visas, invitations, sponsorship or evacuation. For your own case, talk to a licensed immigration attorney or a representative accredited by the U.S. Department of Justice.

[All pages: Housing](https://www.qaravan.org/resources/housing/)

**Sources, checked November 2026**

- [nyc.gov/site/cchr/about/contact-us.page](https://www.nyc.gov/site/cchr/about/contact-us.page)
- [nyc.gov/site/hra/help/hiv-aids-services.page](https://www.nyc.gov/site/hra/help/hiv-aids-services.page)
- [nyc.gov/assets/hra/HASA/SPSVC-18-R.pdf](https://www.nyc.gov/assets/hra/HASA/SPSVC-18-R.pdf)
- [housingworks.org/housing/locations](https://www.housingworks.org/housing/locations)
- [nyc.gov/site/doh/health/health-topics/housing-services-support…](https://www.nyc.gov/site/doh/health/health-topics/housing-services-supportive-housing.page)